Benchmarking, an appropriate tool for decision-making and improving or just hype?
Abstract
In 2011-2012 Higher education institutions in Flanders started a benchmarking exercise. All of them are members of the KU Leuven Association. The ambition was to build expertise in benchmarking according to the ESMU definition and approach which focuses on benchmarking as a voluntary and collaborative process with the aim to learn and self-improve.
During one year participants worked together to decide upon the theme (how to effectively handle results of surveys and performance indicators), to define the indicators, to set the benchmark, do the self-evaluation and develop action plans. This paper takes you through the process of benchmarking and discusses encountered challenges and benefits.
This paper was presented at EQAF and reflects the views of the named authors only.
