23 November 2021 | EQAF Paper

Initiating a new EQA methodology: the key role of evidence to build trust. Three voices tell the lessons learned from a pilot phase

Aubert-Lotarski Angeline (University of Mons), Duykaerts Caty (AEQES), Lanares Jacques

This paper illustrates how HEIs, experts and a quality assurance agency address the key challenges of building trust among stakeholders and, while being engaged in an experimental “learning by doing together” process, what body of evidence would help to create confidence in the new process.


AEQES was “entrusted” to design and implement a pilot phase. The conditions of trust (clear “rules of the game” of the long-run EQA activities and co-constructed project) were met before the pilot began. But uncertainty is intrinsic in any pilot. We learned that the need to provide evidence, as highlighted by the 3 stakeholders, is a critical foundation for confidence in transparency, relevance and equity.

The authors will give the participants the full results reached in November 2021 and invite them to discuss the process and exchange experience.

This paper was presented at EQAF and reflects the views of the named authors only.

ISSN: 1375-3797

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