Third mission activities in quality assurance systems: do theory and practice match?

They are present in university strategy discourses and in the university’s structure with dedicated units. Is this also true when considering quality assurance systems (QAS)? Literature shows that most QAS are mainly concerned with learning & teaching and that there is a mismatch between theory and practice in what concerns TM. This study focuses on the case of a public Portuguese university and intends to assess how far along it is in terms of integrating performance indicators (PIs) for TM activities in its QAS. Content analysis was conducted to internal and external quality assessment reports and crosschecked with national (A3ES) and international guidelines (ESG). Ultimately the paper proposes a set of relevant PIs that could enhance quality assurance of TM activities at this institution.

This paper was presented at EQAF and reflects the views of the named authors only.

ISSN: 3797