This paper addresses factors that seem important for the quality assurance system and for improvement of educational quality at the Norwegian University of Science and Technology, NTNU. Further, it indicates how a national report from the Norwegian Agency for Quality Assurance in Education, NOKUT, could influence quality work at NTNU.
The main contribution of the study is the model for meaning, motivation and learning (MML-model). This model indicates that educational quality should be defined in order to know what the university is working to improve. A meaningful quality assurance system is important to ensure engagement in the organization. Leaders at NTNU have a responsibility and an opportunity to motivate to quality work by communicating why educational quality is important. Documentation is useful both as academic and administrative tools for organizational learning. It is crucial to know what and why, before focusing on how quality work should be organized.
This paper was presented at EQAF and reflects the views of the named authors only.