A number of various definitions have been given concerning quality in higher education, each one representing a different view, a reality which is reflected in the content of external evaluation methodologies. The paper presents a synthetic comparison between two external evaluations: the first one performed by the Romanian Agency for Quality Assurance in Higher Education and the second one by the Institutional Evaluation Programme of the European University Association.
The aim of the study is to show the impact of the external evaluation results on Babeş-Bolyai University, Cluj-Napoca, Romania, and how the institution developed the implementation process of the recommendations that the assessment teams have made in 2009 and 2012. Findings lead to the idea, that the integration of different perspectives on quality and of all conclusions drawn by the evaluation teams brings many benefits to the development of the management process and quality culture of universities.
This paper was presented at EQAF and reflects the views of the named authors only.