Establishing causality between internal quality review (iQR) and impact is important not only for enhancing responsible behaviour but also for demonstrating that quality assurance (QA) has value. Impact is both qualitative and quantitative. Qualitative impact, for example evidence of action plans and changes, is initially easy to demonstrate. Quantitative impact, as evidenced through changes to key performance indicators (KPIs) is significantly more challenging.
Implementation of actions is typically a non-linear process i.e. there may be many adjustments and iterations to the action over time and attribution of enhancement to iQR alone is simplistic. The identification and selection of KPIs is key for informing the iQR process, stimulating ideation and later when attempting to quantify the impact of QA. This paper presents a study of approaches to managing impact related to iQR within the Irish University sector that may contribute to more responsible QA.
This paper was presented at EQAF and reflects the views of the named authors only.