Institutional quality initiatives have been the main guidelines in developing internal Quality Assurance (QA) processes at South East European University (SEEU). The University promotes quality in order to meet the needs of its stakeholders and fulfil the societal responsibility of a modern higher education institution.
The aim of this paper is to show how successful these processes are and how much they contribute towards creating new values in the society that aspires to reach European standards. Data from different instruments for measuring performance are being analyzed. The findings are expected to be used as evidence for the maturity of the internal QA system which indicates the institutional effectiveness, for guiding the future development of that system, and for proposing an innovative way of performance management that can be followed by other educational institutions.
This paper was presented at EQAF and reflects the views of the named authors only.