After having established an integrated QA system for teaching & learning, the University of Würzburg now focuses on quality assurance for its science support services of the central administration. The initiatives carried out by the administration usually require the change of structures or processes.
Therefore, in the wake of a major support infrastructure project, the unit for quality management designed a support approach for organisational development for the central administration. The approach uses three main tools, namely institutional analysis, project management and process development which are now tested and implemented in nearly all initiatives carried out by the administration to upgrade its support services for teaching and learning, and research.
The paper presents the approach used by the University of Würzburg and illustrates with three current projects how the instruments were designed and applied.
This paper was presented at EQAF and reflects the views of the named authors only.