Higher Education Institutes operate in the forefront of knowledge and are entrusted with the provision of relevant knowledge, tools and methods to their customers – our society.
HEIs operate in a quasi-market; that is, their customers lack the abilities to effectively and efficiently assess the quality of rendered services. Thus, assessing and regulating bodies were formed, either state-initiated or voluntary, aiding the public in getting a perception of the quality of academic services. The external involvement takes the form of periodical processes of quality self evaluation done by academic units, complemented by external evaluations and assessment reports. We will look into the effectiveness of this approach from a game theoretical point of view and suggest that adherence to well proven frameworks of optimally-constructed bargaining and cooperative games may be most beneficial to all stakeholders, most of all our present and future societies.
This paper was presented at EQAF and reflects the views of the named authors only.