We developed an analytic framework to strategically plan IQA communication, in order to increase the overall impact of IQA-output. Our paper considers traps and obstacles in communication. Drawing from the experience of Florence Nightingale this paper develops a procedure that enables IQA units to optimize the impact of their IQA tools.
The framework breaks down the process of planning and communicating IQA measures in four steps. These steps help to reflect relevant procedural steps from defining a clear objective via methodological questions, the definition of the relevant stakeholder groups, their communities/networks, and the way to contact them and communicate with them properly. Applying this framework thoroughly to all relevant IQA issues helps to optimize the “portfolio” of measures by prioritizing the objectives of an IQA unit.
This paper was presented at EQAF and reflects the views of the named authors only.