Quality assurance systems in Higher Education see the evaluation process as a fundamental phase of their development, as it is fundamental to the definition and verification of the achievement of their objectives. It moves on multiple dimensions that the literature identifies in a triple focus: research, teaching and organizational structure, to which is also added the third mission, an area only recently explored and considered in this perspective.
It only rarely considers quality systems with a systemic and integrated approach, which allows to correlate subjects, actions and performance in a virtuous circuit of continuous improvement.
The ability to integrate a QA system is essentially linked in the definition of quality principles and requirements, which can become useful references for integration, but also for sharing at an international level for the definition of a common language of QA.
This paper was presented at EQAF and reflects the views of the named authors only.